Please read our Terms & Conditions carefully before using this site. You should review the Terms & Conditions regularly as they may change from time to time. Reference to “you” or “your” shall means the person authorized to access and use this site. References to “we”, “us” or “our” shall mean the company (Flower Affair SG). We reserve the right to amend any Terms & Conditions, in case of any disputes, the decision of Flower Affair SG shall remain final.
Flowers availability
Exact arrangement of flowers will not be possible. Pictures are strictly for illustrative purposes only.
Seasonal flowers will be substituted, in the case where it’s unavailable
Colour and shade of flowers may differ from what is shown in the photos due to variances in computer/mobile screen calibration, and nature.
Flower Affair SG reserve the right to substitute any unavailable flowers at our own discretion, without prior notice or obligations to you.
Placing your order
Online
You may opt for delivery or self collection. Self collection can be made at our store
Email
For customization, please kindly contact us at (ask@floweraffair.sg). Please allow us to get back to you within 1 to 2 working days
Payment
We accept payment via Visa, Masters and PayPal
Full payment is required before delivery and collection.
Delivery information
Our delivery timings and charges are strictly as follow:
Monday to Saturday
9am – 12pm
12pm – 6pm
6pm – 9pm
at a flat rate of $12.
Sunday and public holidays.
9am – 12pm
12pm – 6pm
6pm – 9pm
at a flat rate of $18.
We do not accept orders to the following locations:
Tuas area
Changi Airport and Airport cargo
All Army camps/police headquarters
All PSA ports
Marina Bay Sand Hotel and shopping
Valentine’s Day Delivery information
Our delivery timings and charges are strictly as follow:
9am – 5.30pm
5.30pm – 10pm
at a flat rate of $8 for orders above $90
at a flat rate of $18 for orders below $90
We do not accept orders to the following locations:
Tuas area
Changi Airport and Airport cargo
All Army camps/police headquarters
All PSA ports
Marina Bay Sand Hotel and shopping
Unsuccessful delivery
In the case where no one is around to receive the product, customer can choose from the following options:
Request for re-delivery at a standard $12 charge, (Valentine’s Day will be $18) however timing is subjected to Flower Affair SG scheduling.
Self collection at our head office at a later timing. Do note that delivery charge will not be refunded.
Leave at doorstep/reception
Recipient or sender will be contacted for further instructions and our driver will wait up to a maximum of 10 minutes.
We will not be responsible for any lost or damaged items from that point onward.
You may request for a photo proof of the delivery.
Flower Affair will not be responsible for late or unsuccessful delivery in the following instances:
Incorrect or incomplete address given
Intended recipient not present
No valid means of contact for both sender and recipient
Delivery vehicle is subject to delays from traffic conditions and building management/security
Cancellation and refunds
A minimum 48 hours advance notice is required for any changes to your order. Please contact us at ask@floweraffair.sg
Strictly no cancellations or refunds once payment is made.
Subject to changes without notice
All efforts have been made to check for errors in this website, however, errors may occur for which Flower Affair SG may not be responsible. In all aspects regarding to this site, changes may be made to the time of confirmation of order acceptance by Flower Affair SG.
Personal Data Protection Policy
With subject to the Personal Data Protection Act 2012 of Singapore (“PDPA”), Personal data refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which Flower Affair SG has or is likely to have access.
Collection of Personal Data
Flower Affair SG collects personal data that you provide to us such as name, telephone number, email address and any other information relating to an individual.
These data may be provided when:
You place an order on our website
You interact with us, for example, via emails, telephone calls, text messages
Use of Personal Data
Generally, Flower Affair SG collects, uses and discloses your Personal Data for these possible reasons:
To process and fulfill your orders and deliveries;
Analyzing customers needs, to help us improve, manage and enhance our product and services;
To communicate with you, for example, responding to your enquiries regarding your order.
To update you about your entitlement for discounts and promotions;
Comply with legal obligations
Disclosure of Personal Data
Flower Affair SG will take relevant actions to protect customers’ Personal Data against any unauthorized disclosure.
However, despite all the security measures taken, there might be times where customers’ Personal Data may be disclose due to the the following reasons:
To fulfill deliveries of your product
To be acknowledge by our drivers who delivers our products to our customer or recipients
To credit card companies, bank and other payment processing companies
